Bouncy Castle Booking FAQs
How do I book?
Choose your castle, check dates, select any extras and enter the delivery address. The final review shows the total before you confirm your booking. Once saved successfully, your booking is confirmed immediately and equipment is reserved for your hire dates. Your confirmation page shows the full booking and reference. No online payment is taken; payment is due on arrival, before we begin setting up your equipment. Outdoor hire remains subject to safe setup conditions and suitable weather.
How much does bouncy castle hire cost?
Each castle listing shows its first-day equipment hire price. Choose your dates, extras and postcode to see the full total before confirming. Two-day equipment hire is charged at the usual first-day price plus 80% for day two.
Do you deliver across Teesside?
Our delivery areas include Stockton-on-Tees, Thornaby, Ingleby Barwick, Eaglescliffe, Yarm, Norton, Billingham, Middlesbrough and Wynyard. Enter your full postcode to check the delivery zone and any charge. Contact us if your postcode is outside a configured zone.
What time will my castle arrive and be collected?
Outdoor delivery is generally between 8.00am and 11.30am, with collection from 5.00pm onwards on the final hire day. These are route windows rather than appointment times. Indoor venue times are arranged separately.
Can a bouncy castle go on artificial grass?
No. Outdoor hire is on natural grass only. We cannot set up on artificial grass, AstroTurf or outdoor hard surfaces. Suitable indoor venues are welcome.
How much space do I need?
Check the length, width and height on your chosen castle page. The equipment size is not the complete setup footprint: extra clearance is needed for safe access, anchoring and the blower. Confirm available space and indoor ceiling height with the team before booking.
Can I book more than one castle?
Yes. Use Add More Castles during booking to choose from the equipment offered for your reservation. Availability is checked across the full hire period before confirmation.
When do I pay?
Payment is due on arrival, before we begin setting up your equipment. Your confirmation page shows your booking reference, equipment, hire dates, contact and delivery details, and total.
Can I hire indoors?
Yes. Tick Indoor Hire and enter setup, party start and party end times. Confirm the venue's available space and ceiling height with the team. Read our indoor hire guide before arranging your hall booking.
Can I hire for two days?
Outdoor hire is delivered and collected on our route. Choose your date in the booking form to see the delivery and collection windows for that hire. Indoor parties have separate setup, party start and party end fields.
Double the Bounce — Get 20% Off Your Second Day! Choose one-day or two-day hire. Two-day hire costs 100% of the daily equipment price for day one plus 80% for day two: a 10% saving compared with two full-price days. Outdoor collection is from 5.00pm onwards on the final hire day. Delivery and any other charges are shown before you submit.
What happens in strong winds or poor weather?
Outdoor inflatables must not be used when winds or gusts reach 24mph (38km/h) or more. A lower limit applies if specified by the inflatable’s manufacturer. This includes sudden gusts, not just the average wind speed.
Outdoor hire may need to be cancelled or postponed if the forecast or conditions on site are unsafe. If winds pick up during your hire, stop play, get everyone off the inflatable and contact our team immediately. Follow the safety instructions given at handover.
Wind speed must be checked on site with an anemometer (wind meter); a weather app alone is not enough. Read HSE inflatable safety guidance.